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新聞稿 2025年9月29日
總編輯／港聞版編輯／副刊版編輯／健康版編輯
香港復康會、狄志遠立法會議員辦事處、林素蔚立法會議員辦事處及無障礙關注平台
公佈文體旅設施無障礙巡查研究結果
倡議提升無障礙配套 推動「無處不旅遊」
網上版：https://public.seedland.hk/press/HKSR/2509-Study_result/
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香港復康會聯同狄志遠立法會議員辦事處、林素蔚立法會議員辦事處及無障礙關注平台，近日完成就香港文體旅設施的無障礙巡查研究，結果顯示整體近六成基礎無障礙設施存在問題，購票系統及員工培訓亦需改善。巡查涵蓋76個場所，發現行程規劃資訊不足、設施設計不夠周全及職員意識不足等障礙，影響殘疾人士及不同需要人士參與。香港復康會提出多項建議，包括統一網站無障礙資訊、場地設施納入通用設計概念及加強員工培訓。香港復康會研究及倡議中心顧問（研究及倡議）陳君寧女士表示：「第十五屆全國運動會及第九屆特殊奧林匹克運動會（香港賽區）將於11月舉行，希望場地售票及設施能方便不同需要人士參與，令更多本地及海外觀眾包括殘疾人士及不同需要人士能親身觀賞賽事及為運動員打氣，亦能協助推動『香港無處不旅遊』政策。」研究亦建議相關機構盡快檢視設施，以提升無障礙配套的整體水平。
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是次研究包括網上問卷調查及實地巡查兩部份，了解殘疾人士及行動不便人士參與文體旅活動的需求及挑戰，並考察實際參與文體旅活動過程中遇到的環境及服務障礙，以及使用者體驗。網上問卷調查有177名肢障或行動不便成年人參與，結果顯示過去半年參與文體旅活動情況與期望有明顯落差，有七成受訪者表示希望能夠參與更多文體旅活動。受訪者亦表示，最常見的障礙包括無障礙環境及設施不完善（47.5%）、缺乏同行者支援（39%）及公共交通的無障礙程度不足（37.3%）。實地巡查由輪椅使用者進行，涵蓋十五運會／殘特奧會地點、M品牌活動場地、各區體育館及泳池、主要文化場所及旅發局推薦景點。在行程規劃方面，研究發現網上資訊質素參差，如導航不準或無障礙資料欠缺，滿意度中位數只有7分，而最低可達0分（10分為滿分）。 |
啟德體育園「硬件」良好但「軟件」仍有改善空間 |
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盛事臨時設施 設置場地時可多考慮不同人士需要 |
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76個文體旅地點，近六成基礎無障礙設施「未達標」
整體巡查的76個文體旅地點中，近六成（58.2％）基礎無障礙設施「未達標」，即未完全符合《設計手冊：暢通無阻的通道2008》要求，常見問題包括暢通易達洗手間可移動空間不足（59.5％）、標誌不足或設計差（48.4％及30.8％）。文體旅專用設施亦未充分考慮不同人士需要，如遊樂設施欠缺輪椅人士乘坐說明；表演場地觀眾席位置不理想（80％文化表演場地輪椅席太遠或視野受阻）；展品過高／低或通道窄
（61.9％展覽場地視線阻礙），影響輪椅使用者參與。
工作人員可加強培訓以提供適切協助
巡查結果亦顯示，場地工作人員對殘疾人士態度普遍良好並樂於協助，但對如何為殘疾人士提供適切協助的評分則較低，反映工作人員的意識及相關培訓仍可改善，例如有職員建議搬抬電動輪椅上樓梯、有升降台故障但無職員協助、有場地進行儀式時遮擋無障礙通道等。
研究提出多項建議，包括改善網站的無障礙資訊；提升文體旅場地無障礙程度，包括將通用設計納入《香港旅遊業發展藍圖2.0》，並於推出新景點時進行無障礙設施評估；更新設計手冊，新增文體旅專用標準及檢查要求；加強盛事無障礙設施規管；確保活動購票渠道平等（如相同開售日期及網上購票）；提供定期員工培訓，涵蓋殘疾意識和相關法例的課程。
狄志遠：讓殘疾人士直接參與決策，能讓政策更貼近他們的需求
立法會議員狄志遠博士就推動殘疾人士權益提出多項建議，涵蓋政策制定、地區落實及申訴機制。他建議政府應在最高決策層面成立一個由政務司司長領導的殘疾人事務委員會，以統籌各部門政策並確保其符合《聯合國殘疾人權利公約》。同時，狄志遠博士強調應強化地區層面的參與及監督，包括建議區議會定期巡查殘疾人士通用設計，以及讓康復諮詢委員會設立專責委員會處理相關投訴。狄志遠博士表示：「讓殘疾人士直接參與決策，能讓政策更貼近他們的需求。」他亦建議在諮詢及執法機構增加殘疾人士代表，以促進社會共融並提升政策實效。
林素蔚：確保殘疾人士的購票渠道與健全人士一致
立法會議員林素蔚指出，是次調查發現殘疾人士在參與啟德體育園活動時仍面對不少困難，尤其訂票過程長達71日，反映現行安排尚有改善空間。
她提到，現時殘疾人士於購票階段遇到電話熱線難以接通、網上售票資訊欠清晰等，有活動由開售至成功購票歷時超過兩個月，而活動僅餘一週便舉行，顯示體育園與主辦單位在無障礙服務方面的協調有待加強。
林素蔚認為，必須確保殘疾人士享有與健全人士一致的購票渠道，並改善熱線服務及網上資訊清晰度。她建議文體旅局研究設立規定，要求場地管理方在租借場地時加入條款，確保輪椅座位可透過網站及現場售票機購買。同時，可參考如城市電腦售票網等良好做法，在購票頁面清晰顯示輪椅區位置與價格，方便即時選購；另也可學習葵青劇院主動聯絡輪椅使用者了解需要的方式，以提升服務質素。
此外，她促請啟德體育園加強前線員工培訓，制定標準服務程序，避免出現指引不清或設施使用不當的情況。
長遠而言，林素蔚建議政府可考慮委任殘疾人士擔任無障礙主任，並加入城市規劃委員會等相關組織，使設施規劃更能照顧他們的實際需要。
林素蔚表示，啟德體育園作為香港重要體育設施，應落實「傷健共融」理念，特別是全運會即將舉行，園方與當局有責任確保系統與設施對殘疾人士更友善。她將去信相關部門跟進改善方案，持續監督進展，以保障殘疾人士能自主、有尊嚴地參與公共活動。
完整報告︰
https://drive.google.com/file/d/17wt70IGVWlfT-vGkQgu1BoeRjuKLWgq9/view?usp=sharing
發佈會簡報︰
https://drive.google.com/file/d/1CofjD8_LLMAbw_5hSY5BhlazO41jaFCF/view?usp=drive_link
關於香港復康會（HKSR）
香港復康會於1959年成立，致力為殘疾人士、長期病患者及長者提供全面及個人化的復康及健康管理服務，由跨專業團隊幫助病友及有需要人士重拾健康、重投職場及社會，活得更有尊嚴。該會一直在本港及內地推動多項創新社區復康服務，設有29個服務點，每年服務人次超過170萬，改變無數生命，亦透過研究及倡議工作，推動共融關愛社會。旗下復康巴士為香港最大無障礙運輸車隊。
媒體查詢或索取照片，歡迎致電9779 2407或電郵至 benni@seedland.hk 與Mr. Benni Ho聯絡。
發稿：香港復康會
代行：Seedland International Limited
電話：3583 3100
傳真：3583 1331
網站：www.seedland.hk
電郵：info@seedland.hk
For immediate release 29 September 2025
The Hong Kong Society for Rehabilitation, Office of Dr. Tik Chi Yuen, Legislative Councillor, Office of Hon Lam So Wai Connie, Legislative Councillor, and the Accessibility Concern Platform announce results of the accessibility study of culture, sports, and tourism facilities, advocating overall enhancement of barrier-free facilities to support “tourism is everywhere in Hong Kong”
Online Version: https://public.seedland.hk/press/HKSR/2509-Study_result/
Press Release and Photos: Click Here
An accessibility study of cultural, sports, and tourism facilities in Hong Kong was conducted by the Hong Kong Society for Rehabilitation (HKSR), Office of Dr. Tik Chi Yuen, Legislative Councillor, Office of Hon Lam So Wai Connie, Legislative Councillor, and the Accessibility Concern Platform, with results showing that issues were found in nearly 60% of basic barrier-free facilities, while ticketing systems and staff training also required improvement. Covering inspections of 76 venues, the study identifies problems such as insufficient information on travel planning, inadequate designs, and lack of staff awareness, posing challenges to persons with disabilities and individuals with special needs to participate in activities. To tackle the problems, HKSR proposes several recommendations, including standardising accessibility information on websites, incorporating universal design into venue facilities, and improving staff training. Ms Iris Chan Kwan Ning, Consultant (Research & Advocacy) of the HKSR’s Centre on Research and Advocacy (CRA), remarked, “As the 15th National Games and the 9th National Special Olympic Games (Hong Kong) will be held in November, we hope that ticketing services and venue facilities will be enhanced to accommodate the diverse needs of local and overseas audience, including persons with disabilities, enabling them to access the venues and cheer for their favourite athletes, which is also in line with the concept of ‘tourism is everywhere in Hong Kong’.” There is also urging need for relevant organisations to review facilities promptly to improve overall accessibility.
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Consisting of an online questionnaire and on-site inspections, the study aims to understand the needs and challenges faced by persons with disabilities and limited mobility when they participate in cultural, sports, and tourism activities, and to assess the problems in terms of environment and services, as well as user experiences during their participation. The online questionnaire answered by a total of 177 adults with physical disabilities or limited mobility reveals that there is a significant gap between actual participation and expectations over the past six months, with 70% of respondents expressing that they wish to take part in more activities. Major issues include inadequate accessible environments and facilities (47.5%), lack of support from companion (39%), and insufficient accessibility in public transportation (37.3%). On the other hand, on-site inspections were conducted by wheelchair users, covering venues for the National Games and the National Special Olympic Games (Hong Kong), “M” Mark event venues, sports centres and swimming pools in different districts, major cultural venues, and attractions recommended by the Hong Kong Tourism Board. For travel planning, the study points out that online information is confusing, i.e. navigation is inaccurate or accessibility details are missing. The median score of overall satisfaction is 7 out of 10, and some venues score as low as 0. |
Kai Tak Sports Park: Good infrastructure but improvement in services is needed |
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Temporary facilities for mega events: Design should consider diverse needs |
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Nearly 60% of basic barrier-free facilities are below standard in 76 cultural, sports, and tourism venues
Among the 76 venues inspected, nearly 60% (58.2%) of the basic barrier-free facilities failed to comply with guidelines in “Design Manual: Barrier Free Access 2008”. Common issues include insufficient moving space inside accessible toilets (59.5%), and insufficient signage or poor design (48.4% and 30.8%). Cultural, sports, and tourism facilities also lack consideration for diverse needs, for example, instructions for wheelchair users are missing in recreational facilities; seating arrangements at performance venues are unsatisfactory (80% of cultural performance venues have wheelchair seats that are too far or have obstructed views); and exhibitions are placed too high or low, or pathways are too narrow (61.9% of exhibition venues have obstructed views), causing difficulties for wheelchair users to enjoy the activities.
Staff training can be strengthened to provide appropriate assistance
From the inspection, staff at the venues generally showed positive attitudes and were willing to help persons with disabilities. However, the scores of their ability to provide appropriate assistance were lower, reflecting the need to improve staff awareness and training. Examples included staff suggesting that electric wheelchairs be lifted upstairs by hand, lack of assistance when lift platforms malfunctioned, and accessible pathways being locked by ceremonial setups.
Several recommendations were proposed based on the study results, including improvement of accessibility information on websites; enhancing accessibility at cultural, sports, and tourism venues by incorporating universal design concepts into the “Development Blueprint for Hong Kong’s Tourism Industry 2.0” and conducting accessibility assessments for new attractions; updating the design manual to include standards and inspection requirements for cultural, sports, and tourism facilities; strengthening regulations for accessibility at mega event venues; ensuring equality for ticketing (e.g., same ticket sales dates and online booking); and providing regular staff training about disability awareness and relevant regulations.
Dr. Tik Chi Yuen: Engaging persons with disabilities in decision-making helps making policies that truly address their needs
Dr. Tik Chi Yuen, Legislative Councillor, has proposed several recommendations to improve the rights of persons with disabilities, covering aspects of policy making, implementation in community and complaint mechanisms. He suggested that the government should form a committee on disability affairs led by the Chief Secretary for Administration, to primarily coordinate policies across departments to ensure that they align with the United Nations Convention on the Rights of Persons with Disabilities. Highlighting the importance of increasing participation and supervision at the community level, Dr. Tik Chi Yuen also proposed conducting regular inspections by District Councils on universal design and establishing a dedicated sub-committee under the Rehabilitation Advisory Committee to handle related complaints. Dr. Tik Chi Yuen remarked, “Engaging persons with disabilities in decision-making helps making policies that truly address their needs.” He also recommended increasing the representation of persons with disabilities in advisory and enforcement bodies to promote social inclusion and enhance policy effectiveness.
Hon Lam So Wai Connie: Ensuring equal ticketing access for persons with disabilities
Hon Lam So Wai Connie, Legislative Councillor, highlighted the significant challenges faced by persons with disabilities when they try to participate in events held at Kai Tak Sports Park. In particular, the long ticketing process of 71 days indicated that there is great room for improvement in current arrangements.
She pointed out that persons with disabilities often encountered difficulties when they purchase tickets, such as inaccessible hotlines and unclear online ticketing information. In some cases, it took over two months from the start of ticket sales to successfully purchase tickets – only one week before the event date. This reflects a lack of coordination between Kai Tak Sports Park and event organisers in providing barrier-free services.
Emphasising that persons with disabilities should enjoy access to the same ticketing channels as all individuals, Hon Lam So Wai Connie called for improvements in providing hotline services and online information. She recommended that the Culture, Sports and Tourism Bureau should consider establishing regulations that require venue operators to include clauses in rental agreements, which guarantee wheelchair seats are available for purchase via websites and ticketing machines on-site. She also suggested operators to adopt best practices from other systems, for example the Cityline Ticketing Platform, which clearly displays wheelchair zone locations and prices on the ticketing page. Additionally, she acknowledged the proactive approach of the staff at Kwai Tsing Theatre, who contacts wheelchair users to understand their needs, setting an example of enhanced service quality.
Hon Lam So Wai Connie also urged Kai Tak Sports Park to enhance training for frontline staff and establish standardised service procedures to prevent unclear guidance or improper use of facilities.
In the long term aspect, Hon Lam So Wai Connie proposed that the government should consider appointing persons with disabilities as Accessibility Officers and include them in various bodies, such as the Town Planning Board, enhancing facility planning that meets their actual needs.
Hon Lam So Wai Connie emphasised that as the National Games approaches, Kai Tak Sports Park, as a major sports facility in Hong Kong, should make greater efforts in fostering social inclusion. Both the park and relevant authorities share the responsibility of ensuring systems and facilities address the needs of persons with disabilities. To enhance the right of persons with disabilities to participate in public events independently and with dignity, she will write to the relevant departments to follow up on improvement plans and monitor the progress.
Full report: https://drive.google.com/file/d/17wt70IGVWlfT-vGkQgu1BoeRjuKLWgq9/view?usp=sharing
Presentation powerpoint: https://drive.google.com/file/d/1CofjD8_LLMAbw_5hSY5BhlazO41jaFCF/view?usp=drive_link
About The Hong Kong Society for Rehabilitation (HKSR)
Established in 1959, The Hong Kong Society for Rehabilitation (HKSR) provides comprehensive rehabilitation services and health management services to individuals with disabilities and chronic illnesses and the elderly, assisting those in need to regain health, reintegrate into the job market and society, and enjoy a fulfilling life with dignity. With a team of multi-disciplinary professionals and 29 service units in Hong Kong and Mainland China, HKSR offers various innovative community rehabilitation services, with an annual attendance exceeding 1.7 million. Through research and advocacy efforts, it also works towards promoting a caring and inclusive society. Its “Rehabus” service currently operates the largest fleet of accessible buses in Hong Kong.
For enquiries, arrangement of interviews or photos, please contact Mr. Benni Ho at 9779 2407 or email to benni@seedland.hk.
Distributed by Seedland International Limited on behalf of The Hong Kong Society for Rehabilitation
Tel: 3583 3100
Fax: 3583 1331
Website: www.seedland.hk
Email: info@seedland.hk